FiberOne Broadband

Internet service provider;Internet shop

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Information

	Monday 8am–5pmTuesday 8am–5pmWednesday 8am–5pmThursday 8am–5pmFriday 8am–5pmSaturday ClosedSunday Closed
	fob.ng
	+234 908 798 1900
	Centage Plaza, 14 Allen Avenue, Ikeja, Lagos, Nigeria
	2.5

Location

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Comments 41

F

Fayo A

my internet speed keeps reducing at random times i need help asap
D

Daniella Etiaka

Negative 1,000,000 stars does not even begin to do this company justice. THEY ARE NOT AN INTERNET SERVICE PROVIDER! Please steer clear of them for your sanity. I have filed a complaint against them with the FCCPC. They are the worst by a long mile and they need to be shut down!!
F

Folasade Sim-Afe

The worst internet service provider ever. Customer service is so poor and unprofessional and they are paid to lie to customers and apologize for what they are not going to do when your link is down. My link has been down since Saturday 30th may and up till now nothing has been done. All they say is we are working on it. An engr will visit ur house .we are sorry for inconvenience. Meanwhile nothing is been done to solve ur problem. In the space of A month subscription I was without service/downtime for 14 days. have not had so much headache with other internet service providers like I have had with this useless God forsaken Fiberone. Rubbish people.
E

Emmanuel Iwhiwhu

Poor Customer Service. Great internet service
D

Dorothy Georgez

My Boss requested i checked out Fiberone Broadband for our company but seeing these reviews... had to tell him that we dodged a bullet. no need moving from frying pan to fire. Byeeeeee!
2

21-Oriesi -C

Good WiFi but very terrible customer service .We told them to come to our house to install a booster but they never came because they keep on forgetting.We called them they said they were going to come during the weekend but they didn’t come and delayed us for more than a week!!
A

Akintunde Sawyerr

Fast internet is at odds with the poor customer service. I sent an email requesting to be compensated for 5 (of the 6) days of lost service due to some "maintenance" they did in my neighbourhood. The email was sent over 5 days ago and to date there has been no response/ acknowledgment from customer service. This kind of attitude to customers (and policy of the "house never loses") is why many companies will remain local.
R

Ravi Mirwani

Very poor connection!!! Every day there is no connection for 4 to 5 hours. From 13.1.2020 7pm till 14.1.2020 7am no connection yet. Please dont waste your money on them!!
S

SANISH MATHEW

PLS DO NOT BUY/ SUBSCRIBE THEM, VERY VERY BAD SERVICE.. I SUBSCRIBED AND THEY DISCONNECTED... LAST ONE MONTH I AM CONTACTING THEM.. THEY KEEP TELLING EVERY DAY "TODAY WILL FIX"
E

ENOCH OMOLERE

One of the worst ISP i have ever used in my life. Terrible Internet Service and Terrible Customer Support
U

Uthman Bakar

Efficient customer support, awesome service engineers. Would definitely recommend their services any day.
T

Think Big Always

I am very proud using FiberOne broadband. What they advertised is what i get. And it has really enhanced my business and i can recommend to anyone who is willing to use. Those complaining wants 100% satisfaction but I tell you, even government cannot give you 100% satisfaction. FiberOne is the best ISP i ever used.
D

Dapo Steve

Your directions are superb
Y

yusufkanbai

bad experience. very bad. very very very bad.
A

Abdurrahman Abdulwahab

This is a place where internet provision is easier & faster
M

M3RRY

Internet speed is sup-bar & customer service is a joke. Been a customer for over a year and never had a full month of service without interruption. Just waiting on the next thing at this point because fiber one is too unreliable to run a profitable business with. Just look at the copy and paste responses on these reviews.
D

Daniel Eze

Worst customer service ever. Never respond on time!!
S

Shyam Sunder

Using fiber one for a month plus and my experience below: “Internet speed is slower than what i had before. Download speed is below 2 Mbps. Connection not stable constant drop outs while watching streaming shows” "From Last 4 days no internet at all and after all calls/mails, no engineer come to rectify the issue" “Lodged complaint multiple times but failed promises” "Grievance department not working hand to hand with service department"
A

Abdurrahman Adebiyi

Great experience.quality broadband service. Customer service improves as well by Q1 2019.
B

Bello Yinus

I hate no place at toyin
F

Frank Francis

Poor customer care services and Lack of Technical Team.. Lost connection on 4th Nov this month not able to restore till now 22.11.19.. No backup plans ...
E

Emmanuel Owobu

Worst customer support ever
J

John Durodola

Worst internet service. DONT BOTHER !. it takes their customer service almost a week to respond to you once your internet is down . . which is at least once every month.
A

Amaka Okwuonu

Like everyone has rightfully said, their customer service is very horrible They take of your internet for days and do nothing about it. You pay for a month and lose at least a week because of one excuse or the other. Isnt there a body that ensure people get value for their money? Being charged for a month and not getting it is very unfair.
M

Mamba Alpha Media

worst internet service i have ever received. its been 2 weeks since i paid for my installation, and till today i keep hearing excuses that they will come and install. PLEASE STAY AWAY THEY ARE LIARS.
R

richard akai

They offer fastest internet service to all their customers
P

Piyush Mishra

Very useless service, if you have plenty money better throw in gutter rather than going for Fibreone
L

Lorretta Alao

Internet is unlimited and fast but customer service and aftersales service is horrible . Home system has been down for over two(2) months , a part was taken away just two(2) weeks ago and nothing has been done since . Took them 6 weeks to check the fault and fault is yet to be corrected. Terrible organization . Would never recommend to anyone . Plan to discontinue the use both at the office and home but must report to the Consumer Protection Agency first .
S

Shyam Sunder

Worst company I ever dealt with... terrible customer service. They don’t even reply mail or return call. Only promises. Disappointment only even after advance payment. Keep waiting for months...
K

Kolawole Oyeleye

They have snail like response to customer complaints
C

cookie forlife

Worsttt company ever!! I have been waiting since a week for them to come and connect the wire to the TV They came and told we are coming in the night. That night never came. Since them they have not come If you will do like this you will loose a lot of customers.
O

Onikola Mukhtar

Fiberone is one most reliable networks in nigeria...You hardly have downtime on their network..And there internet speed is really fast ..
Y

Yusuf Adeojo

@AGBOOLA Michael Yemi how is your experience so far with this guys?
A

ADELEKE MUIDEEN SINA

Fast, affordable and reliable
S

Sharon Odumodu

Their internet doesn’t work everyday and it is always slow .. Their services are also very poor .. Wouldn’t recommend this to anybody
B

bonike osikoya

This is one of the worst companies I’ve ever had cause to deal with. They lack good customer service and are literally unapologetic about anything. They promised to install within seven days and seven days turned into a Month. Never will I recommend their services to anyone.
B

Boye Debo-Akande

Horrible liars ! A sham. !
M

Moore Kejjy

Good network, faster than 4G. Kudos
T

Taj Thomas

One of the worst companies i have dealt with in recent times. Been waiting for almost a month for an installation yet no one from the company can give me a time or date for service. Terrible customer service, never return calls and very evasive.
M

Muhammad Bashir

Cool
B

Balamurugan Pandurangan

Connectivtu