Ojota

Heroshe

Shipping service

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Information

	Monday 9am–5pmTuesday 9am–5pmWednesday 9am–5pmThursday 9am–5pmFriday 9am–5pmSaturday 10am–3pmSunday Closed
	heroshe.com
	+234 817 759 3004
	23 Amore Street Ikeja, 100211, Lagos, Nigeria
	5

Location

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Comments 45

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PAUL NOSIKE

Heroshe shipping is very reliable. Their charges are not exorbitant.. They maintain very good communication with customer. The general feeling I have is that Heroshe is managed by a godly person.
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Seun Ayeni

Excellent customer service with prompt response to my enquries. My shipment was also delivered on time and in good condition with chocolates for an extra touch. I would definitely use Heroshe services again.
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bryan fury

Communication, communication, communication. Heroshe has my business because of Communication, even in a pandemic they communicate so well.
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Sophia Abrakasa

Your services are swift with so much excellence. I have not had any issues since I started using Heroshe. Customer service is top notch.. Keep up the good work! P.S I like the chocolates you always add to my packages. Thank you
A

Aisha Oyawoye

I have just received my first ever order through heroshe. The whole process was seamless. I got regular updates. They were always available to answer my questions. They delivered way ahead of schedule and my items all came intact. There was a gift of chocolate in each of my boxes. Thank you so much for an awesome service. I will recommend to everyone I know.
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olaoluwa alli

Customer service was professional. I chatted with them and they responded promptly. I got my package when they promised. I will definitely use their services again and will recommend also
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Anulika A

First time using this company was great with a very professional delivery service agent so I decided to try again. Then there was an issue of perfume prices being higher which I made known that I wasn’t informed prior to placing the order. They insisted that I paid and also had to wait extra 2 months to get the delivery to me. Then it was an issue of delivery where they kept me 3days waiting on a package without any care in the world. The new delivery man took my package from Ikeja where I’m located to God knows where. I had to make calls myself to orchestrate the delivery cos the entire Heroshe company had decided to not pick my calls or respond to me. The next delivery the same delivery man came yelling for no reason. With this, I decided to stop using the company. I saw a message telling me to please resume using their company and they’ll be of better service to me henseforth. That touched me and I decided to give them a chance. My next order was invioced and the weight was higher than normal so I reached out to them to reweigh. They did and sent to me but part of the picture was cut off which was not transparent. Nevertheless, I paid in cos of the whole impatient vibe I was getting from them. On receiving my packages I weighed and they were over 1lb lower. I decided the next time, I’ll insist they send me full pictures. Prior to when I placed my next, they stated that they’re still shipping during the covid period so I shipped with them. When the items arrived they told me they won’t be shipping anymore till after the lockdown which was unprofessional but I let it go. Some of my items were invoiced and again the weight was ridiculous. I still had some more items coming so I decided the next ones will be weighed. When they arrived I told them to kindly make the pictures of them while weighing informing them that the last time it was 1lb lower when I received them. They told me there wouldn’t be time for pictures cos they have a lot of packages to invoice. Mind you, these items have been sitting for ages and were not about to be shipped anytime soon. So why couldn’t I get proof? I paid nevertheless and had my items shipped. The shipment was taking longer than necessary, and mind you they had already spent time in the warehouse cos even the first batch of shipments, I didn’t ship then cos I wanted my items reweighed. There was a dispute that caused the delay but the dispute ended and most other shippers resumed sorting out their packages on Monday to Wednesday while heroshe decided to wait Saturday even as I pleaded I really at that point had started needing my packages. I complained about my discomfort and she then started boasting about the 5star reviews she’s had. I pointed out that reviews mean nothing to dissatisfied customers, and if I had put in my honest reviews, or even others I’m sure as well don’t want to put in bad reviews, she wouldn’t be bringing it up. I also pointed out the free chocolates and N1000 vouchers sent to customers for good reviews were also sent to me but I’m not the type to put in good reviews when I’ve not had a good experience. I would rather not review at all than put in a bad review but I shouldn’t be disrespected because of it. She literally told me that I didn’t have to use her company anymore. But since I’ve already decided this, it wasn’t a problem for me cos I’ve been shopping for over 10years without this company. Even when I wanted to order the new iPhone and she informed me they weren’t shipping phones, I still shipped my phone. Sometimes I use MallForAfrica or ship via DHL cos their service is top notch. They always do their best to keep up to their promises. I’ve received 3 separate packages from them already in a space of a month. My packages came in 24days after shipment, spilled and also 2lb higher weight than when I weighed them. I decided since I’ve made up my mind never to use them, i would let it go. I also expected them to formally apologize but they didn’t. When I messaged them, they called me with a forced and dishonest way of apologizing.
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Mohini Ufeli

I recommend Heroshe to all my friends who need shipping services. Their customer service is on point, and even when there are delays (not often) they give a heads up before you even think to reach out to them. And I love the little surprises they put in their delivery boxes ;) Worth every kobo!
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R K

well it has been a mixed bag. In the beginning the service , speed cost , customer service was excellent BUT as I started relying more and more, recommended more and more people the service levels started dropping. In between there has been flashes of brilliance with respect to the customer service and support when things went out of hand due to COVID situation. there has been also instance of complete ignorance and silence as well and then it becomes difficult to trust. After placing numerous orders and service level dropping there came a point when i decided NOT TO USE the service again BUT somehow after repeated requests gathered the faith again . Then they increased the prices and informed about better services. Unfortunately last 2 weeks+ has been again and BIG DISAPPOINTMENT complete disregard and silence over the updates and delays even after paying more and putting faith I hope and pray they can improve else will have to start ignoring them in future. Meanwhile , DHL has upped their game tremendously so hope HEROSHE puts some efforts for improving the service and communication. Even the cost are now coming closer to DHL in comparison but is offset by the huge time delays and most importantly reliability. Time is money and i am leaning toward paying a little more to DHL in return of reliability and quicker service. Heroshe - you are very close to loosing a loyal customer. UPDATE - it had been over a month and i am being told its not come Seems because of the value and exlusive product in my shipment somone from their team has actually STOLEN IT. THEY ARE JUST SENDING ME WRONG UPDATES AND MAKING A FOOL OF ME. PATHETIC REALLY BAD OF THEM TO STEAL FROM CUSTOMER AND MAKE FOOL OF US. I NEED TO NOW TO GET MY MONEY BACK AND PUT A CASE ON THEM FOR THEFT AND CHEATING UPDATE - 29th June - Even after th below response of promising a difference in the coming weeks/months here is the situation - THE PACKAGE WAS SUPPOSEDLY AGAIN SUPPOSED TO BE RECIEVED IN LAGOS ON FRIDAY 26TH JUNE AFTER 30+ DAYS AND TOLD TO BE IT WILL BE DESPATCHED TO PORT HARCOURT ON 27TH SATURDAY - AGAIN TILL TODAY MONDAY 29TH - NOTHNG HAS HAPPENED SO FAR - NO UPDATE NO DESPATCH AND SILENCE ON WHATSAPP / INSTAGRAM / NO CALL ANSWERED - IT IS SO RIDICULOUS THAT THERE IS ABSOLUTELY NO CARE FOR THE CUSTOMER AT ALL - THE LEAST THEY COULD HAVE DONE IS TO HAVE EXPIDITED THE DESPATCH TO PHC AS IT TAKES TIME TO EVEN DELIVER SAD REALLY SAD AND SO MUCH ATTITUDE AND DISREGARD FOR THE CUSTOMERS AND SENTIMENTS.
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Uyi Gideon

I Started using Courier services since 2017, but since i started using Your services, there have been absolutely no comparison. you guys are the best ever, please keep it up. please i prefer the formal chocolate than the kitkat.
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Ebenezer Akintola

Overall...its always a fantastic experience
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opeyemi azeezat

I love their service and how on time they are. No hidden charges also.
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Sam Adikwu

Heroshe handled my shipment in a very professional manner. I discovered the company after much search for a reliable freight forwarder. Excellent customer service and speedy delivery (I got my first package four days after it shipped from US, Saturday and Sunday inclusive!). I will do business with Heroshe again and again. Lest I forget, thank you for the chocolate.
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bronnamdi Nnamdi

I enjoyed your service. The packages arrived in good shape and in good time and the cost was okay.
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Eyoyibo Utieyin

Best shipping company so far
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Deji Saliu

Amazing service. I can definitely bank on them to bring in my items within the stipulated delivery time and well packaged at a pocket friendly rate. I will definitely keep patronizing them and will always recommend to people
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Adeyemi Abiose

Great at what they do. Very very prompt
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Esse Norman

I am really impressed with the speed and professionalism of the Heroshe team. The deliveries are on time and shipping costs are comparative. They respond to queries and questions quickly and given my experiences with other shipping firms, I must say you guys deserve STARS ✨ ✨ ✨
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Ehi Emua

I have been with you guys for the past 6 years or more and I have seen the company evolve. Keep up the good work guys.
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Maduka Somto Kennedy

Best I have experienced first thought they were scam but turn out to give the best service fast delivery
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Adebola Adewale

My 55” QLED Smart TV Order from Best Buy was delivered in Less than 21 working days to my Address intact without stress. When it comes to Shipment from USA to Nigeria I am recommending HEROSHE.
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Agunbiade victor

When I heard about Heroshe, I was honestly skeptical about the service because the whole thing seemed too good to be true so I decided to try them out with a small item. The whole experience was honestly wonderful. Top notch customer service and delivery service. The only thing they care about is putting their customers first. I totally recommend!
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Obehi Ehimhen

Great customer service. I felt right at home with Heroshe. Timely delivery as well.
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Aanuoluwapo Victor Sebiomo

Thank you for this awesome experience, the speed and delivery was top notch. My experience with one of your service reps, Obafunke was a remarkable one. Kudos to the team.
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Abiodun Jimoh

My items were delivered right ahead of schedule. Packaging, customer service and delivery was so on point! I am definitely using you for my next shipment.
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richard gbenga

Fast, customer service 100%
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Akudochidinma C

I received a first class service. I had so many questions as this was my first time at shipping anything from USA to naija and all my questions were answered to the T. I do not know who handles their Instagram account but that person is amazing. And my package was delivered in 7 days. Professional, showed empathy when needed, honest, I am a customer for life. Oh I forgot the vanilla wafers wrapped with the word of God. I have one request though, I am a sweet tooth so one wafers is a no no. A packet for me next time guys.
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Rolland Essien

It’s been wonderful using Heroshe. Services are great, affordable cost and Excellent customer relations.
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david bankole

Good company Fast and safe delivery
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Victor Christopher

Package was delivered promptly and intact. An amazing service by Heroshe. I’ll keep using them.
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Tee Square

Any company can ship products but heroshe made sure my items were complete And packaged well none of my products were broken, you can tell by how their customer care representatives talk that they put their customers first Thank you heroshe When will you start shipping from China?
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Tosanbami Ogbe

As far as professionalism and fast shipping is concerned , I’ll give it to Heroshe anytime any day .
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Michael Ekundayo

Items delivered in good condition and in timely fashion. Nice one Heroshe.
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Damilola Onakoya

Where do I start from? Seriously wish I could give more than five stars. I was a bit skeptical when i first saw their Ad, because I had been burned many times by different shippers, so I put a call through and their customer service was really awesome, but was still a bit skeptical because anyone could have sounded really adorable and nice on the phone, so I decided to try them out. And Yes I was blown away! First their pricing was really great, but most of all, their delivery was very timely, my package arrived right in front of my door as opposed to my previous shipper that I had to travel all the way to Ajose Adeogun VI from the mainland almost every time my item arrives, items were nicely packed too, oh I almost forgot to mention, my first item came with a really delicious chocolate and so is every other item I have bought through them over time. I will recommend them always.
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Elfrida Abor

Top notch services. My shipment was intact plus it arrived in good order. It was delivered in less than 14days. I will still use your services over and over again.
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Dowole Oluwasogo

Amazing customer care. Smooth process!
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Ayomikun Adebawojo

Very prompt and excellent service delivery.
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ekenne chilex

OMG, am so happy with their service. Am totally using Heroshe from now on.
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KELECHI IVANS

Heroshe delivered my parcel intact and i look forward to patronizing them over and over again.
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Olawale Muiz

Very fast delivery,affordable and quick response to any issue
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joshua ogboyi

They offer the best shipping rates I’ve seen so far along with neat packaging and swift shipping.
A

Adedokun Adedeji

Excellent service, really loved the us address, easy to shop from PayPal Nigeria, You are guys are great
A

Adedayo Onabade

Affordable shipping from the US to Nigeria and it was hassle-free. The package even came with a surprise! Thanks Heroshe.
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ada mbogu

Wonderful way to shop from the US without hassles!!!!
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Idris Lamidi

PERFECT