Information
| | Monday 8am–6pmTuesday 8am–6pmWednesday 8am–6pmThursday 8am–6pmFriday 8am–6pmSaturday 10am–2pmSunday Closed |
| | skynetworldwide.com.ng |
| | +234 906 254 7878 |
| | 19/21 Balogun St, Anifowoshe 100282, Ikeja, Nigeria |
| | 2.3 |
Location
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Comments 113
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Esther OlabisiTHEIR DELIVERY WAS FAST THE LAST TIME I PARTNERSHIP WITH SKYNET
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BANKE BELLO ADETOKUNBOBefore now i use to ship through other courier company, then a friend told me about Skynet. I gave it a try and i was not disappointed.
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oke benNice doing business with skynet, top class service.
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Love NwachukwuSkynet worldwide Express are the best, my package arrived so fast and on time.
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Ufuoma JosephIf I dont get my parcel via Skynet I will not be at ease. 5 stars to you skynet
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Lawrence KrukruboIf I could give ZERO(0) Star I would. Because twice this year they never delivered my order from ASOS. First case they refused to send my invoice three weeks after receiving my order, eventually after numerous complaints, ASOS asked me to request for a refund which ASOS refunded me. The second time Skynet claimed my parcel got lost in delivery and asked me to contact ASOS for a second refund, which I did. But guess what? Skynet refused to refund my handling fee of N5,200. During that period I got a third order from ASOS, which was unprocessed for a long time, eventually when I asked for a refund of the 3rd order, ASOS reached to skynet and one nice staff of skynet by name Rose, finally assisted me to receive my order. I was asked to pay the difference between the 3rd order handling fee and the 2nd order fee that skynet refused to refund. So that settled the 3rd order and I finally got that. This entire episode spanned a period of about 4 months. So imagine the frustration I got rolling-in from skynet.
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Chukwuemeka ChgzI am SHOCKED that a brand like ASOS will associate itself with a FRAUDULENT company like this. Why are you ripping off Nigerians?? You claim you are charging customs duty yet you cannot share the Customs duty assessment notice with the customer?? You guys better release my package because I will definitely pursue this matter to a logical conclusion.
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Ihioma AmaechiOne of the worst services ever. I doubt im ever going to order from ASOS unless they stop using skynet.
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Monisola FadahunsiI have seen a lot of bad reviews and I honestly got scared when I had to use these guys...but I must confess that I had no issues with them. My package was delivered timely. I also know someone who has a good review. Well done guys
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Babajide OmisadeTimely delivery. Got my package 2 days after paying the requisite customs duty. Well done guys!
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OKOLI deraHello,my package was sent on the 14th of December and an sms was sent to me....but up to this moment no invoice has been sent to my email in other to arrange my delivery as stated in the mail....your customer care representative don’t pick calls....
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John KennyGood conveniences and warm reception. Parking a challenge but since it is a logistics and delivery company, folks are not actually expected to drive in except for staff.
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samuel EkundareThe worst delivery ever from ASOS, same experience as most of the reviews Very very poor customer service. I have to complain to ASOS before I got any call from them telling me he was going to send an email to me and 3 days later no email from them. I have to call that same number again before I could get an email and interestingly the guy hung up the call on me while requesting for when I was going to get my package They really care less about customer and delivery just money
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Adefunke Smithfastest delivery service have ever experienced
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Emma AbassSuch an abysmal place to conduct business. Wauted over 3 hours to get my package. No POS machine available on ground. Staff discourteous. Everything shambolic. You pay online and wait over 3 weeks to get your parcel.
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Tayo AdeniyiSkynet worldwide express in Ikeja is a courier services company with some kind of edge over their pears. They are located in Ikeja that makes access to the airport an advantage for them. They tried to deliver promptly despite the challenges of system decay in the environment where they operate. They can do better than what they are doing now.
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Consular SectionMy item arrived Abuja on the 6th of December, today is 18th of December. I have called Skynet several times but they didn´t pick. When the lady finally picked, she told me I haven´t paid my customs charges, I asked her how am I supposed to know the amount to pay because, Skynet never contacted me and they don´t answer calls. On Monday, the 16th the lady said she will contact their Lagos office to send me an invoice which the haven´t. Since on Monday till today, she get telling me thesame. I even asked her to confirm the amount and tell me so I can just go to their office here in Abuja and paid, but nothing. I am going to send my complain directly to ASOS now. I am frustrated and tired of calling them. The worse part is that they don´t even pick calls. I tried calling their Lagos head office, nobody is responding. What kind of bad service is this?
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Lami Fragrancevery disorganised company. Please work on it
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Akinfunmilayo AbassI had a positive service experience with Skynet for an ASOS order. I got the invoice for customs charge on 4th November, I paid on 5th November and the order was delivered to me on 7th November. However, they need to improve on resources available to contact them. I called their line several times but the call drops after the pre recorded message. Secondly, there is no transparency in terms of customs duty. They is no pricing template or guide anywhere to give customers an informed estimate of applicable duty on items ordered. It will be good to have this information prior to avoid any surprises.
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Geoff AdeleyeSkynet worldwide Express is doing great, Nigerian workers may not be doing as much as their counterparts in other countries. They are doing their best Thanks.
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Adeleke AdesolaVery useless courier service. Wish there was an option of minus 5 star. At the long run ASOS will get all these reviews and stop doing business with you fraudulent company.
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Bola SholaHonestly the worst service I’ve had with any courier service ever, I don’t think Asos is doing a good job associating themselves with this brand, it’s been almost three weeks and my package is stuck in Lagos for some reason, maybe it’s even been misplaced, the customer service is a total waste of time because they are not helpful at all, it’s too bad that even after collecting “custom” charges with no breakdown whatsoever they still act this way.
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Bunmi TegbeWhy am i charged N3,900 for goods from ASOS? I have bought similar and even larger sized goods from ASOS delivered through NIPOST in the past and the highest i was requested to pay was N1,000 so having to pay N3,900 is a shocker to me. Please what is the exact reason behind this?
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LWTZE WAfricaSkynet needs to do better with customer relations.
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Imohi IsaKeep up the good job
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Shittu AlabaEfficient and quality service in delivery
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Kehinde OnasogaSo going through all the reviews posted by people on the same @Asos experience is telling. Simply put you guys are ripping US off! And it is horrible. FRAUDS.
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abimbola oyefaraI was double charged for my customs payment, and ended up paying N4,500 twice instead of once. Update: I found the email address of the executive director and I contacted him directly and my query was dealt with immediately by his team and his executive assistant. Paystack was contacted and my refund was credited to my account this morning. I have edited my rating to 4 stars and erased my initial comment because of how my issue was dealt with immediately and effectively when I took my grievance to the ED.
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JAY COURIERAWB NO 10212931 . I HAVE SEND A PARCEL FROM INDIA . CONTAINS DOCUMENTS ONLY. SKYNET IS ASKING FOR 193 $ customs charges. skynet nigeria is a fraud company
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Vasily Mikhailovich DoestovskiCustomer service is poor. I have not used their services
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EtasheThis is so horrible. Why does ASOS work with such an unreliable company? I’ll likely never shop with ASOS again because of this
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Olaleye AkanbiRating is in the deep negatives. Nothing positive to write about. I left my workplace to go pick up the items myself and I was disgusted at how long I had to wait. This is after several calls and emails to get the item delivered to me. Like I told the person who attended to me, skynet will not survive for long if this is the kind of service it delivers. Totally "disorganized organization". The 1 star is only so that I can get to post a review.
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Hayatu MohammedIf I could rate this company on zero stars I will gladly use it. Disgusting company with no values and zero professionalism. My items have been with them since the 21st of February and I have still not received them. I have been billed twice for customs duties (which i paid because I JUST WANT MY STUFF) and have written emails which have not been replied too and made calls but I keep being told send my tracking number and call back. I hope ASOS realize this company will make people avoid buying from their site just to avoid getting stuck with this company and their shoddy service. Oh least i forget, the pathetic attempt by the owner or whoever it is that wrote the post saying people are just leaving negative reviews, put a sock in it! If you could channel the energy you used to attending to your customers that would be great.
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Abu BakrGood job guys
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Deborah IkenebomehKept my package for over two weeks. I called the first time and was told it would be delivered in a few days. Waited then called again and was told I was yet to pay. Surprised now because no one sent me an invoice. I was told it would be sent. In my opinion skynet should just be scrapped... I do not understand how you would receive a package and keep it over two weeks without any information.
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Enape JamesService is better than it use to. Thanks to paystack collaboration. Service is faster and commendable
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Ifeanyi helenUse them at your own risk. They do not answer the damn phone. If you want call from now till next week, they will not answer. Very lousy company. I sincerely do not know where they recruit their staff from. Wish i could give less than one star.
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ADEYEMI ADEKUNLEBetter logistics local and foreign
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Oladepo AbolajiHere you can send your things from allover the world and your goods is safe
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Daisi Ramosgood delivery service
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mabruka bashirI wish I can review you negative. Worst customer experience ever. Paid my customs duesince 21st February and even got a receipt then they stopped picking my calls. I finally got to talk to someone after several attempts and after lodging my complain the person said I will get my package next week and dropped the phone. I can never recommend you. Worst company in the whole of Nigeria
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Pauline Mac-PeppleHave had a very horrible experience, i never had it this bad with postal service, not even Nipost. They sent an email for custom charges for my package from ASOS which i have paid long ago and yet have not received my package and it is still saying its on hold with custom when tracked with the tracking number. i have sent them mail severally, their numbers are always busy and when it goes through they will not pick, i have even sent a message on their website. I even had to call one of their dispatch riders. its so exhausting dealing with this company.
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Toluwalase RufaiYOUR BUSINESS MODEL AND SERVICE IS TERRIBLE. YOU ARE RECEIVING PAYMENTS FOR SERVICES YOU CANNOT PROVIDE. YOU DO NOT DELIVER PACKAGES YOU JUST STORE THEM IN YOUR FACILITY. YOUR CUSTOMER CARE IS NON-EXISTENT. YOU ARE NOT SOLVING ANY PROBLEMS YOU ARE CREATING MORE.
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tunde dadaSkynet please where is my order. I was notified that i have to pay custom charges which i have done. It has been 3 working days now and yet no delivery. I also dont understand why you dont pick your calls. Please can i heve the status of my order. ASOS Customs Charge - Tracking Number: 056490769193
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winifred okacheSincerely disappointed and disgusted at Skynet service at my first experience. My parcel has stayed in your custody since 28 Feb 2019 delivery date. No calls, lousy customer care attendants when one calls, inability to sort parcels or at least provide clear status of ones’ parcel, no delivery until date even after your undue customs duty charges are paid. Worst courier company I’ve ever had to deal with and I never wish to have my parcel sent through you.
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Gbenga BalogunFún place and understanding
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Funmi WilliamsWhat’s the point of having a customer care line if you’re not going to pick calls. SkyNet customer service is so so poor and having a nice website won’t make up for how terribly you treat customers
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segun jenyoI still find it difficult to fathom how you have managed to still be in business with all these terrible reviews. My parcel has been in transit from lagos to ilorin since forever. None of your customer care Agents gave any meaningful insight. Please expedite action on the delivery of my parcel and I promise not to have anything to do with you again.thank you
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Adama EgueSkynet soooo fast
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Amoo WisdomVery poor delivery and customer service experience. My package has been in the office since the 14th of February. I was contacted and I paid the requested amount for clearance. Since then I have been unable to get across. My package has not been delivered and there is no information from them. They keep lying they’ll deliver today, tomorrow, next day. You really need to fix up and ASOS can’t keep using you because you’re badly run. If I could rate in negative numbers I’ll give you a fat -5. Incompetence on a sky high. Would never ever recommend.
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Damola MagmaGreat Customer service. No delay
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Thooomas UThe most useless logistics service. Quite unimaginable the low level of follow up and service provision these guys barely have to offer. The worst of the worst, trash. Who knows where these clowns are located?
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Ernest OluseyeA very courteous and efficient customer service. Always willing to help. Thanks for my delivery today skynet. My package got to me within 5 days I placed my asos order. Thanks
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Kachi UdeojiSkynet has taken 4 days not to deliver a package to me after I paid for the delivery and my office is 15 mins away from their warehouse. I keep getting phone calls from riders saying they will deliver the item and they never show up. When I call the company to ask for my package the EXTREMELY RUDE phone operators tells me "I was not available for the delivery so the package keeps getting returned". This has never been the case and unfortunately I am too busy to pick this ASOS package up myself. Based on this experience I will never use ASOS again. Skynet is costing ASOS a lot of money here.
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Ore AfuwapeWorst courier/delivery service I have ever had the displeasure of using. Thieves! They take your money and refuse to deliver your package to you. And they charge an outrageous amount. Absolute and errant trash. Save yourself the torment of working with them. Extremely incompetent company and staff
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Favour UmanahA courier and logistics service company
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Uchenna NdubuisiTheir customer care service is poor. Sent a parcel to the east and for over 2 weeks, it did not get to my customer. The customer finally rejected it due to delay and I lost money for the product. I doubt I will use their services again.
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safiyya mustaphaYou guys don’t even deserve a single star, your service is so horrible that I don’t want to buy from ASOS again until they change their courier service. I’l make sure I forward everything to ASOS so they know who they are dealing with, I can’t spend money for a service like yours. I’m already tired of sending emails and making phone calls regarding my parcel. Everyone should please stay away from this company and let’s all report them to ASOS please.
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Adrianne ObiPeople please gather here let me gist you. I ordered from ASOS on the 8th of April. On the 18th Skynet sent me a mail to pay my clearing charge due on 25th which I paid that same day. There was no confirmation email or an acknowledgment for my payment. I found it strange because my package was due 26th April. So I called on 21st, no answer. I sent email to them with the proof that I had paid and they answered that I should send my tracking number which I did. I never got any reply again. On the 26th I called and finally one lady picked up. First, she was very rude to me, and told me I had not paid my clearing charge. When I provided my name and insisted that I paid, guess what? She hung up on me and never picked up my calls again. All emails sent have been ignored. My fellow colleagues, please what do I do? How can such a company be working with ASOS? From reading all these comments here, I am afraid that I will not get my order?
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Gbadegesin AdekunleThey are incompetent and their customer relations is abject. My orders were not delivered three weeks after receiving custom duties invoice and duly making payments. Worse still, they neither responded to mails nor picked their customer service calls. I will desist from placing orders on ASOS until I am certain their modus operandi has changed.
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osamagbe asemotaUseless company !!!!!!!!!! Atrocious customer care. Their emails don’t work, their number is never picked. What a disaster. After replying my review, the md and Infact the entire company sent me emails asking me to check an attachment for payment details. Now the next part - I don’t see this attachment in my mail so I asked please forward me the details. They are all asking me to check for an attachment I cannot find and almost ten hours later, all of them including the manager /owner of this company cannot simply send me a mail with their company details.just to show anyone who is thinking this company will improve that they are wishing on a star. The problem starts right at the top. Please skynet, I am begging now because the moment I paid the invoice after getting your attention on google maps of all places, nobody replied my emails anymore. Please I need my items in your possession. Please deliver my items I beg in the name of whatever you worship or revere.
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Ekele AbelTerrible service culture. They do not respond to emails and hardly respond to calls. Try another service provider if you are looking for reliability.
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Ugochi AnukamPoor communication and they charge in everything even things that dot worth anything ... poor delivery .. nipost is better than them., This company is fraudulent., the are just ripping us up in d name custom., pls let us all channel our review to Asos ., maybe through dat channel our voice can be heard ., Say no to Over Billing Say no to bad customer service Imagine d customer service idiot hanging up on me while I was complaining About d over billing.,
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Ayodeji AmusaHi, it is amazing that you choose to talk down on peoples experiences which are true, as I have had the worst experience ever dealing with skynet, the numbers you provided they either do not go through or when they do no one picks up. I have been shopping with Asos for about 5 years now and dealing with other courier services such as DPD, ARAMEX etc has been splendid. Your office staff are mostly rude, I have to pay exorbitant fees for clearing which I have never had to pay with other courier services who deliver faster and has an amazing support team. Why ASOS decided to use your services beats me because as slow as the local post office is, their service is way better than SKYNET. I suggest you look into rendering proper services to your customers and not discredit peoples experiences just to save face.
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olufemi olukoyaExcellent World Class Service.....Keep it up.
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noah toyinboKeep it up
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Gemma EriomTHE POOREST AND MOST INCOMPETENT DELIVERY COMPANY IN NIGERIA, I AM WRITING THIS SO EVERYONE STAYS AWAY FROM THEM. YOU WOULD PAY FOR DELIVERY CHARGES ESPECIALLY REGARDING ASOS PACKAGES AND NEVER HEAR FROM THEM AGAIN, THE NUMBER IS NEVER AVAILABLE THEY DONT REPLY EMAILS YOUR ITEMS ARE JUST LOST!!!!!! I HAVE REPORTED THIS COMPANY TO ASOS AS FRAUDSTERS BECAUSE THAT IS WHAT THEY ARE DONT BE DECEIVED BY THE LIES ON THEIR WEBSITE!
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Ibukun AkinnawoThey do not pick or return calls made to their support line and don’t reply emails either. Really sad
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Eben EdionweWorst courier service ever!!! I have an order worth 46 thousand naira with them since Feb 8th, not gotten my package till now. They even decline my calls! Worst customer service ever!
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Azeez ZakariyauHelpful Staff
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Charlotte NtimSeriously what kind of scam is this? Ordered for and paid duty on multiple items, have only received one with a box that was opened and weighing significantly less that the weight quoted on box. In addition, none of the phone numbers publicized work?
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Ope OgundareWorst incompetent delivery company. They don’t answer their calls. They fail to deliver on the due date. I don’t recommend . Nonsense
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goshen bridalsA courier company with a difference. Welldone guys.
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Keshiro monisolaSuch a horrible and fraudulent organization
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Essien WilsonMy delivery was prompt and my parcel in good condition.
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Olufemi OgunsolaI am actually tired. This company just made lost interest in buying anything on ASOS.
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Anu Tolu FillTRASH. TRASH. TRASH. Close down this company. Thanks.
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Anne ChukwunonyeTheir service is very poor and the price for receiving ur parcel is unnecessarily expensive. Staffs are slow in service jeez
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HorizonTee KingLogistics company, timely delivery of your couriers.
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Babatunde EyinfunjowoThey are terrible.
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oluwatosin isiakaWorst courier service company
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Osabu ErnieGood services
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Desiree EzejiMy item from ASOS hasn’t been delivered to me despite paying the custom charge. Numbers have suddenly become unreachable and no word on the delivery date of my item. You guys need to shut down seriously. This is unacceptable!!
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Ihi ihiSkynet is just plain horrible. Please avoid them if you can
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Chinechem AzubikeWorst shipping company I know.
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Wuraola BamgboseThis is so pathetic...SkyNet Express logistics give me high blood pressure My first experience was disheartening one...I sent a package to Calabar..for over seven working days they couldn’t deliver the package.. When I spoke with the person in charge in Calabar, she was so rude to me on phone even to my client Now I made a mistake of sending through them the Second time...this time around I can’t even sleep Since 3rd of September 2018...till this very moment my package has not been delivered...the customer is asking for a refund already....PLS I BEG YOU ALL SKYNET IS A BAD EXPERIENCE BE CAREFUL!!!!!
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imah silasA courier company
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Florence TitilaykPoor customer service. They contact num nobody picks.
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Ekude TakonThe worst experience ever. Their customer service is horrible. I never want to have any parcel with them again.
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victorUHorrible service organization....experience with Skynet is a nightmare
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matthew mondaySwift delivery service.. Love this.. My mail spent 2 weeks in post office before delivery... But with this and Dhl, I have never regretted
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dupe chrisThe worst logistics company ever.
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David OkonService quality has dropped over last 1 year.
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Rugba MajorohWorst costumer service ever.
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Nonso OrjiThey unnecessarily delay packages
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Omolara TaiwoGreat job!!!!
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Mariam OgundeleExcellent service
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Bolaji JohnNice
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Vivian MHorrible customer service.
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Makinwa ADETOROLovely
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pastor ChinwenduHorrible customer service
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Toluwani TeribaInexistent customer service
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Olufemi OgunsolaWorst service ever.
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Baicom TechnologiesThe best courier company in Africa
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Adedoyin MercyPoor customer service...
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Adetutu OdeyindeDelivery
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Opeyemi AlleAverage service
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Adenike AdiatTerrible service
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Alaiye GbengaSwift delivery granted
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David EdeifoIt is a word class logistics company
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Benjamin SolankeA logistic firm you can always bank on
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Seyi AdereleGood service
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toniloba ogundareWelldone